FAQs

FAQs about Technology products:

1. PRIVACY POLICY

This web site is owned and operated by The District Factory, a United States under the domain name thedistrictfactory.com (the “Web Site”). This site is hosted by Shopify and The District Factory. Shopify automatically collects order information but may only use this information in the aggregate. If you accessed this store through Please see the Shopify Privacy Policy for more information about how Shopify uses this information. We love our customers. We realize that you have other options, and we appreciate that you have chosen The District Factory products. We strive to be the most progressive garment manufacturer in the world, and we extend that ambition to our online sales. We understand that you are concerned about your security, privacy and the confidentiality of information we may gain about you online. We are committed to respecting your privacy. Throughout this Privacy Policy we refer to your “personal information” which means information about you as an individual or from which your identity can be reasonably ascertained. Your home address and home telephone number are examples of personal information. This Privacy Policy explains our policy for handling personal information which you provide to us as you access and interact with this Web Site. We will post any changes to this Privacy Policy on this Web Site, so we encourage you to check this Privacy Policy from time to time. In addition to the provisions of this Privacy Policy, there may also be specific and additional privacy provisions which apply to certain parts of this Web Site. You should review such additional provisions where applicable. In the event of any inconsistency between the provisions of this Privacy Policy and those specific and additional provisions, the specific and additional provisions will prevail.

2. INFORMATION COLLECTED AND HOW WE USE IT 

The information about you which we may collect through this Web Site varies depending on how you use this Web Site. We will collect information through any electronic forms you submit via this Web Site, or other messages you send us by e-mail. In common with many web sites, we may collect information such as the date and time of your visit to this Web Site, the pages accessed and any information downloaded. This information does not identify you as an individual and is used for statistical, reporting and Web Site administration and maintenance purposes only. Whilst you may browse some information-only areas of this Web Site without providing any personal information, we may not be able to provide you with the full range of services through this Web Site if you do not provide us with the information outlined above.

3. E-MAILING US

Unless otherwise stated, when you send us an e-mail, the contents of your e-mail and your e-mail address is used by us strictly to respond to your inquiry or purchase.

4. COOKIES

Like many web sites, this Web Site may store some information on computers which access this Web Site. This information will be in the form of a “cookie” or similar file and will help us in many ways. For example, we may use cookies to recognize a browser which has previously visited this Web Site and customize this Web Site according to previous preferences and site behavior. Cookies may also be used by this Web Site to manage security, manage forms such as the “quote request” form and store information about the type of browser being used. With most Internet browsers, users can erase cookies from their computer’s hard drive, block all cookies, or receive a warning before a cookie is stored. However, some parts of this Web Site may not function fully for users that disallow cookies.

5. USE AND DISCLOSURE OF INFORMATION

We will use or disclose personal information we collect through this Web Site:

  1. To provide you with products or services requested by you;
  2. Where you have consented to the use or disclosure;
  3. Where we have notified you of the intended use or disclosure;
  4. For the purposes for which we collected it, and for related purposes which you would reasonably expect, which may include:
    • subject to complying with the direct marketing requirements under applicable law, providing you with information relating to The District Factory or promotional details about products and services that may be of interest to you, unless you have previously advised us that you do not wish to be contacted for those purposes;
    • The District Factory’s research (including market research), planning, service development, security, testing and risk management;
    • the operation, administration, development or enhancement of this Web Site; where a third party acquires, or wishes to acquire, an interest in The District Factory; and where we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency, where fraud is suspected, or where The District Factory is authorized, required or permitted by law to disclose the information; and as otherwise required or authorized under the law.
  5. We may provide personal information we collect through this Web Site to third parties. The types of third parties to whom we would usually disclose that personal information may include:

    1. Our service providers who assist us in providing this Web Site and our products and services (for example internet and technology service providers, mail houses, call centers, and delivery companies);
    2. Organizations with whom we have co-promotional arrangements (and any agents used in administering such arrangements); and
    3. Our related bodies corporate, including, but not limited to, CThe District Factory.
    4. We do not provide your personal information to third party organizations for their marketing purposes.
    6. LINKS TO OTHER WEB SITES

    This Web Site may contain links to third party web sites. Any such linked web sites may contain their own privacy policies or statements and those third parties, and not The District Factory, are responsible for informing you about their security and privacy practices.

    7. SECURITY

    We value the personal information you give us and use a number of mechanisms to protect the security and integrity of your personal information. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorized access, modification or disclosure. Please note that messages you send us by e-mail are not secure.

    8. ACCESS TO INFORMATION

    If you wish to request access to any personal information which we hold about you as a result of our information collection practices outlined in this Privacy Policy, please contact us using the “Contact details” set out below. Please provide as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing the information to you.

FAQs about Pillow covers, shore, bag, backpack, socks,boots:

Order Questions

What are the estimated delivery times on my orders?

Pillow Covers

Production Time: 2-4 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries pillow orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. Learn more here.

International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

International pillow orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. Learn more here.

Cloth Tote Bags

Production Time: 2-4 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries cloth tote orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. Learn more here.

International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

International cloth tote orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. Learn more here.

Crew Socks

Production Time: 2-4 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries crew sock orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. Learn more here.

International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

International crew sock orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. Learn more here.

Leather Tote Bags and Handbags

Production Time: 4-6 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. Learn more here.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international bag orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. Learn more here.

Canvas Saddle Bags

Production Time: 5-7 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. Learn more here.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international bag orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. Learn more here.

Canvas Shoes

Production Time: 5-7 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. Learn more here.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other International shoe orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. Learn more here.

Premium Suede Boots

Production Time: 5-7 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. Learn more here.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other International shoe orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. Learn more here.

Sneakers

Production Time: 5-7 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. Learn more here.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other International shoe orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. Learn more here.

Premium Suede Boots

Production Time: 5-7 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. Learn more here.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other International shoe orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. Learn more here.

Flip Flops

Production Time: 5-7 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. Learn more here.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other International shoe orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. Learn more here.

Womens Casual Shoes

Production Time: 5-7 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. Learn more here.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other International shoe orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. Learn more here.

Premium Slipons

Production Time: 5-7 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. Learn more here.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other International shoe orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. Learn more here.

When will I recieve tracking information on my orders?

Tracking numbers will be made available within the specified time frames below and will be automatically sent to you via the email provided in your order.

Pillow Covers: 5-7 days after order processing.

Cloth Tote Bags: 5-7 days after order processing.

Crew Socks: 5-7 days after order processing.

Leather Tote Bags: 7-10 days after order processing.

Shoulder Handbags: 7-10 days after order processing.

Canvas Saddle Bags: 7-10 days after order processing.

Canvas Shoes: 7-10 days after order processing.

Premium Suede Boots: 7-10 days after order processing.

Sneakers: 7-10 days after order processing.

Slipons: 7-10 days after order processing.

Womens Casual Shoes: 7-10 days after order processing.

Flip Flops: 7-10 days after order processing.

Please reference the Tracking Number Policy for more detailed information regarding tracking numbers.

Why isn't the tracking data showing on my tracking number?

For U.S. orders tracking numbers may take up to 7 days after an order has been processed for tracking data to show. Make sure you are being taken to the correct tracking website which can be found at www.17track.net/en.

For international orders tracking numbers may take up to 10 days after an order has been processed for tracking data to show. Make sure you are being taken to the correct tracking website which can be found at www.17track.net/en. Be advised, international orders are non-refundable once shipped and will not show destination delivery data.

I am getting impatient waiting for my order. What should I do?

If it has been more than 7 days on a U.S. order or more than 10 days on an international order and you tracking data is still not showing, please get in contact with our email.

I received a damaged/flawed/incorrect order. What should I do?

If you received a damaged/flawed/incorrect order in the mail, we are here to support you. First, you should send for us a picture for proof and then say for us if you would like a replacement sent or a refund on the affected items.

I would like to change or cancel their order. What should I do?

Order modifications may only be made if an order is Pending or On-Hold. Once an order has passed into In-Production no order modifications are allowed.

If you would like to change or cancel your order and it is still in the Pending or On-Hold folder you can make a email for us.

Why am I not receiving my tracking numbers?

There are several reasons you may not be receiving tracking information on your orders. To help you troubleshoot this issue we have made an in-depth video that will help you solve this problem here.

Also, be sure to check our tracking number policy here.

I am not happy with the shoe size and fit. What should I do?

In the rare event that you are unhappy with the fit of your shoe, We will process a one-time free exchange for you.

Refunds will not be issued for sizing disputes, only exchanges are allowed.

Free Exchanges will only be allowed once per shoe order. Any costs related to exchanges past the first free exchange must be covered by
us.

In order for a free exchange to be processed, you must provide the following information: reason the shoe didn’t fit (i.e. too small,
too big, too narrow), the new size requested by you, your name, order number.

My order says "Returned to Sender". What should I do?

If a package is returned to sender by the shipping courier, I will reship the package to you for free after an address verification is complete by the seller. 

If a package is returned to sender by the shipping courier for a second time, I will reship the package to your for a small fee that will be applied to your account that can be found here.

I will not refund nor assume liability for orders returned to sender due to incorrect address information provided by customers or missed delivery attempts by couriers.

Sellers may request a reshipment attempt but will be responsible for fees associated with additional delivery attempts.

Note: Pillow Profits will not refund returned packages to sender and reshipment times are the same as regular orders.

Also, be sure to check our tracking number policy here.

LOST ORDER - WRONG ADDRESS

We will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.

What is the Express-Line Product Builder?

The Express-Line Product Builder is a product builder, separate from our standard products, where you can make products that are shipped via DHL. These products will arrive to you within 4-7 business days after they have been shipped from our factory.

How long does delivery take for Express-Line Products?

Express-Line products are manufactured within 3-7 days, then an additional 4-7 days for shipping. Most customers will receive their packages in 10-14 days after an order is processed.

If I orders an Express-Line product and a standard product together, how will it be shipped?

If your order has standard products and Express-Line products, our factory will do its best to deliver them all with DHL Express-Line shipping.

Can I change a standard order to an Express DHL order?

Not at this time but it is a feature we are currently developing!

Do you accept Paypal?

Yes! We accepts Paypal as a payment method as well as all major credit cards for your convenience.

Do the pillow covers have the art printed on both sides (double-sided print)?

Pillow covers feature a one-sided print, therefore, your artwork will only appear on one side of the pillow cover. The back side of the pillow will feature an off-white or white linen color. 

What are the exact dimensions of the pillow covers?

The exact dimensions of the pillow covers are 17.7 x 17.7 inches or 45 x 45 cm. The pillow covers will fit a standard 18 x 18 inch throw pillow insert than can be found at any linen or department store. 

What are the pillow covers made from?

The pillow covers are made from a soft yet ultra-durable 100% Polyester fabric for maximum comfort and long-term use.

Can I wash the pillow covers in my laundry machine?

Absolutely! We recommend rinsing the pillows with water before washing with a mild detergent. Select gentle machine washing mode and avoid clothes containing zippers, hooks, and buttons. Maximum washing temperature is 140 degrees Fahrenheit. Do not use bleach. Hang to dry in a shady place.

Are your leather bags made from real leather?

Our premium leather bags are made from PU leather also known as “environmentally friendly leather” which is not genuine leather.

Do you offer "wide-size" or "half-size" shoes?

At this time we do not offer special wide sizing options for shoes. The only half size shoe we offer is women’s size 7.5 however we do not offer any other half-sizes and do not plan on offering other sizes at this time in an effort to keep our production times and costs as low as possible.

The leather tote I ordered is deformed. What should I do?

Don’t worry, the deformation of the bags is normal and happens during the shipping and packaging process. Daily use will help the bag regain its natural shape. Once you fill the bag with their belongings and carries it, the creases and deformation will be gone within a matter of days. Alternatively, stuffing the bag with tissue paper and letting it stand for a few days will also help the bag regain it’s proper shape.

Where are the products being printed and shipped from?

Our products are printed and shipped from Eastern Asia. Although our products are coming from Asia, the quality is outstanding, our shipping times are competitive and our pricing is unbeatable