Refund and Privacy Policy
Refund and Privacy Policy about technology products:
Return any unworn Ball and Buck purchase for a full refund within 14 days of the purchase. Purchases returned after 14 days and up to 30 days from purchase date are eligible for store credit or exchange ONLY. Returns and exchanges will not be accepted after 30 days. All “SALE” items are final sale with NO RETURNS or exchanges. All international returns must be sent back via UPS.
All of the content you see and hear on the soworthloving.com web site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses, one of its affiliates or by third parties who have licensed their materials.
The content of the soworthloving.com web site, and the site as a whole, are intended solely for the personal, noncommercial use by the users of our site. You may download, print or store selected portions of the content, provided you (1) only use these materials for your own personal, noncommercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.
No right, title or interest in any content or materials is transferred to you as a result of any such activities. LessMade reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this web site.
The District Factory is a federally registered trademark. Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission
Refund and Privacy Policy about pillow covers, shore, bag, backpack, socks,boots:
Tracking Number Policy
You should the following wait times for tracking information availability on us store FAQ page, product listings and order confirmation emails:
Tracking numbers will be made available after an order has been processed within the following wait times for each product listed below:
Pillow Covers: 5-7 days after order processing.
Cloth Tote Bags: 5-7 days after order processing.
Crew Socks: 5-7 days after order processing.
Leather Tote Bags: 5-7 days after order processing.
Shoulder Handbags: 5-7 days after order processing.
Canvas Saddle Bags: 6-8 days after order processing.
Canvas Shoes: 6-8 days after order processing.
Slipon Shoes: 5-7 days after order processing.
Crew Socks: 2-4 days after order processing.
Sneakers: 5-7 days after order processing.
Womens Casual Shoes: 5-7 days after order processing.
Slippers: 5-7 days after order processing.
Backpack: 5-7 days after order processing.
High Heels: 7-9 days after order processing.
Bedding: 5-7 days after order processing.
Tracking numbers will be automatically sent to customers via the email provided in their order in accordance with the above waiting times
Recommended Tracking Websites
www.17track.net/en for international orders
https://tools.usps.com/go/TrackConfirmAction_input for U.S. orders.
Tracking Number Delivery For Customers
The following are the maximum number of days for tracking numbers to be provided to you after your order is processed
Pillow Covers: 7 days after order processing.
Cloth Tote Bags: 7 days after order processing.
Crew Socks: 7 days after order processing.
Leather Tote Bags: 7-10 days after order processing.
Shoulder Handbags: 7-10 days after order processing.
Canvas Saddle Bags: 7-10 days after order processing.
Canvas Shoes: 7-10 days after order processing.
Slipon Shoes: 5-7 days after order processing.
Crew Socks: 2-4 days after order processing.
Sneakers: 5-7 days after order processing.
Womens Casual Shoes: 5-7 days after order processing.
Slippers: 5-7 days after order processing.
Backpack: 5-7 days after order processing.
High Heels: 7-9 days after order processing.
Bedding: 5-7 days after order processing.
If a customer hasn’t received a tracking number and it has exceeded the maximum number of days after the order was processed, we may request a refund or request to have the order resent (NOTE: Reshipment times are the same as regular orders).
If a tracking number is not showing tracking data and it has been more than 10 days since the order was processed We may request a refund or request to have the order be re-sent (NOTE: Reshipment times are the same as regular orders).
If a tracking number shows as delivered and customer claims they never received the package: The items were successfully delivered to the address your customer provided. We would recommend they contact the local courier where it was delivered or try to reschedule another delivery attempt. No replacements or refunds will be issued on items that show as successfully delivered. We is not liable for incorrect address information provided by customers or missed delivery attempts by couriers.
For International orders with no final destination tracking: if the customer claims they never received their order, we will resend or refund the order after 45 days has elapsed.
Delivery Time Estimates By Product:
Pillow Covers
Production Time: 2-4 Days
EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
EMS Countries pillow orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.
Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
Other international pillow orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
Cloth Tote Bags
Production Time: 2-4 Days
EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
EMS Countries cloth tote orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.
Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
Other international cloth tote orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
Leather Tote Bags and Handbags
Production Time: 4-6 Days
EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
EMS Countries bag orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.
Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
Other international bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
Crew Socks
Production Time: 2-4 Days
EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
EMS Countries crew sock orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.
Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
Other international crew sock orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
Canvas Saddle Bags
Production Time: 5-7 Days
EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
EMS Countries bag orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.
Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
Other international bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
Canvas Shoes
Production Time: 5-7 Days
EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)
EMS Countries shoe orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.
Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)
Other International shoe orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.
Delivery Time Guarantees
US Orders and Orders Shipped With EMS
If an order has not been successfully delivered and it has been more than 45 days since the order was processed the seller may request a refund or have the order resent free-of-charge.
All Other International Orders
If an order has not been successfully delivered and it has been more than 60 days since the order was processed the seller may request a refund or have the order resent free-of-charge.
Delivery Time Disclaimers
The 45 day refund policy
may be nullified or extended due to random events such as adverse weather
conditions, political unrest, or postal worker labor disputes that may impact
various delivery locations.
Order Modification Policy
Change and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no order modifications are allowed.
If you need to change an order within the 24-hour allowable time frame, you can send for me an email with the following scenarios:
Removing items from an order
Change of shipping address
Change of email address
Change of customer’s name
If you wants to change a variant or add more items to an order this is not possible.
Payment Policy
Due to limited production capacity, all payments for orders must be completed within 48 hours from the time the order is received in the pending folder of the app
Duties, Tax and Charges
Custom Duties, Tax and Charges are not included in our base price.
Refund Policy Custom
Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. We will replace any items damaged or poor-quality at no additional cost. We are not responsible for items damaged in shipping.
Wrong Product Shipped/Missing Items
If we ship the wrong product to customer, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.
Sizing Issues
In the rare event that a
customer is unhappy with the fit of their shoe, we will process a
free exchange for your customer.
Refunds will not be issued for sizing
disputes, only exchanges are allowed.
Free Exchanges will only be
allowed once per shoe order. Any costs related to exchanges past the first free
exchange must be covered by yours.
In order for a free exchange to
be processed, you must provide the following information: reason the shoe didn’t
fit (i.e. too small, too big, too narrow), the new size requested by the customer,
customer name, order number.
Size exchange requests that differ
by more than 2 sizes from the original size ordered will be considered a customer-input
error and will not be eligible for exchange by us.
To reduce the risk of sizing issues,
we have provided accurate sizing charts on each of our product specifications
pages for customer reference.
Package Returned To Sender
If a package is returned to sender by the shipping courier, we will reship the package to your customer for free after an address verification is complete.
If a package is returned to sender by the shipping courier for a second time, we will reship the package to your customer for a small fee that will be applied to your account that can be found here.
Note: we will not refund returned packages to sender and reshipment times are the same as regular orders.
Package Returned To Sender – Wrong Address
We will not refund nor assume liability for orders returned to sender due to incorrect address information provided by customers or missed delivery attempts by couriers. You have to a reshipment attempt but will be responsible for fees associated with additional delivery attempts.
Lost Order – Wrong Address
We will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.
Used Items and Term Limits
Items in used condition are not eligible for refunds or exchanges. New and unused items that have been sucessfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.
Software Application Policy
For more details about our Policy please visit our Terms & Privacy page.
